How long does shipping take?
Processing time is 1–3 business days.
Shipping usually takes 5–7 business days, depending on your location.
Yes. All orders include free shipping, with no minimum order amount.
Yes. Once your order ships, you will receive a tracking code by email so you can follow your package.
What is your return policy?
You have 14 days from the day you receive your knife to request a return.
The knife must be unused and in its original condition.
Return shipping costs are not covered.
To start a return, please email support@okura-knives.com.
You may cancel within 1 hour of placing your order.
If your order has already been processed or shipped, it cannot be canceled anymore, but you may return it after delivery.
Please email support@okura-knives.com within 14 days with clear photos of the issue.
We will offer a free one-time replacement.
If the replacement also arrives damaged, you will receive a full refund.
Yes. Every knife is shaped and finished by hand with steady and patient work.
This has been our craft for many years.
You can reach us at support@okura-knives.com.
We will reply as soon as we can.